Mission and Vision
The Henry County Water Authority (HCWA) is committed to its fundamental objective as a public utility: to provide and protect an adequate water supply and system, which includes wastewater collection and treatment, of the highest quality, while meeting or exceeding all regulatory requirements as economically possible and in an environmentally-sound manner, for the growing residential, commercial and industrial needs of Henry County.
It is our full intent at the HCWA to:
- Plan for future needs and act on those plans in a responsible manner.
- Provide first-class customer service.
- Be fiscally responsible.
- Protect our water resources and encourage the involvement of others to enhance environmental stewardship.
- Provide public education about our facilities, operations, and natural resources.
We are honest and ethical in all of our dealings with each other and with the public.
We serve our customers and one another with courtesy and dignity, recognizing the impact our actions have on the economic development and quality of life in our community, now and in the future. We value the diversity throughout our organization and community.
Safety and Welfare:
We strive to protect the safety and welfare of our employees and the customers we serve.
We strive to address customer and stakeholder needs with courtesy, compassion, timeliness, efficiency and commitment.
In the performance of our duties, we are individually and collectively accountable to customers and management, as well as our community and the environment in which we work. We are competent, responsible, and dedicated to providing effective and efficient water, sewer, and related services.