Customer Service

How to read your meter

The Henry County Water Authority bills its customers each month based on the water usage registered on each account's meter.  Customers often ask how to read their water meter.  We hope the "How to Read your Meter" information provided here explains this process.


Locating Your Meter Box 

  • For Residential Customers:  In most cases, the water meter is located at the front of the property near the street underground.
  • For Commercial Customers:  In most cases, the water meter is located at the front of the property, or could be located in the back or side of the property, underground.  In some cases depending on the size of the commercial property, the meter will be locked underground in a large vault.  In these cases, do not attempt to obtain a reading.  Please contact the HCWA at 770-957-6659, to obtain a reading of the meter. 
  • When looking at the water meter, locate the white numbers on the right side of the meter dial with the black background. These numbers count the number of gallons of water that have passed through your meter.


Determining Your Water Usage

Use the following example to help read your meter:

  • Select a day to take an initial water meter reading.
  • Write down the numbers you see on the meter odometer.  (For example, the reading is 0260000.)
  • After a period of time has passed (such as a day or week), read your meter again.  (For example, the new reading is 0263000.)
  • Subtract your first reading from the second reading.  This is your water usage for that period.  (In the example, 0263000 - 0260000 = 3000.)
  • The 3000 figure indicates that 3,000 gallons of water have been used during the time period between the two readings.

Wise Water Use

There are simple ways you and your family can make a big difference.

Learn More

Henry County Water Authority | 1695 Highway 20 West | McDonough, GA 30253 | Phone (770) 957-6659 | Fax (678) 583-2466